Recruiter
Connecting Talent with Compassion: Driving Careers in Medical Care Transportation
Purpose of the role
The Patient Transport Officer is an operational role within AMR reporting to the Operations Manager or to another senior operational position from time to time.
The purpose of the Patient Transport Officer is to provide a high standard of non-urgent patient transport services to the community of NSW and South Australia. This can include providing pre-booked, non-urgent services including home-to-hospital and inter-facility transfers.
This will involve liaison with other Ambulance and health-care employees, patients and the general public to undertake timely and efficient transportation services.
Key responsibilities
The following key responsibilities apply to Qualified Patient Transport Officers:
- Provide basic care (including the use of some specialised ambulance equipment and basic clinical procedures) and specialised transport for non-emergency patients.
- Communicate effectively and appropriately with patients, relatives, health professionals, and members of the public and other emergency service providers to ensure the best possible outcome for the patient is achieved.
- Maintain all equipment and vehicles in a state of operational readiness and ensure the security, safety and maintenance of allocated equipment and goods in accordance with AMR standards.
- Maintain comprehensive and accurate records to ensure that patient transport records are available for future reference.
- Work in collaboration with the broader AMR departments (training and education, events, work injury response teams) and contribute to AMR performance targets and service delivery standards.
- Comply with the provisions of the Ambulance and Patient Transport Industry Award 2010, or other industrial instruments and agreements and all AMR policies and procedures as determined by the Directors and Management of AMR.
- Provide mentoring and guidance to “Student” or neophyte Patient Transport Officers to facilitate the development of their skills.
Essential Requirements
Patient Transport Officers must:
- Demonstrated well-developed communication, negotiation, consultation and collaboration skills.
- Proven planning and organisational skills to effectively manage time and prioritise workload.
- Demonstrated ability to work as an effective, collaborative member of a team and assist fellow team members towards the completion of goals.
- Demonstrated ongoing commitment to education through a proven record of tertiary study, vocational education or work-related courses.
- Ability to undertake and successfully complete all requisite studies to qualify as a Patient Transport Officer, as determined by AMR.
- Demonstrated commitment to maintaining medical, physical and psychological wellbeing in order to safely undertake all the duties of a Patient Transport Officer.
Patient Transport Officers
In addition to the mandatory requirements listed above, Patient Transport Officers must also possess as a minimum of a Certificate III in Non-Emergency Client Transport; or equivalent qualifications, as deemed appropriate by the Directors or the Training and Education Manager.
Your application should consist of a CV and covering letter outlining your skills and experience in line with the advertised role and forwarded to
Whar Our Clients Say
Testimonials
Exceptional Care and Comfort
Alice Howard
360 Care Transportation has made a world of difference for my elderly father. The drivers are always on time, extremely helpful, and treat him with such kindness and respect. I feel reassured knowing he’s in good hands during his medical appointments.
Reliable and Trustworthy
Nathan Marshall
I’ve used 360 Care Transportation for my regular dialysis appointments, and they’ve never let me down. The drivers are friendly, and the vehicles are clean and comfortable. I highly recommend them for anyone in need of reliable medical transport.
Peace of Mind for Families
Ema Romero
Knowing my mom is being transported safely from her rehab center gives me great peace of mind. The staff are professional and compassionate, and their attention to detail ensures that she’s always comfortable during the ride.
Professional and Compassionate Service
Ann Smith
I can’t say enough good things about 360 Care Transportation. The drivers are so patient and understanding, especially with my mobility issues. Their service is a lifesaver for those of us who need extra care and assistance.
Request For Trip
Requesting a trip with us is quick and easy! Whether you need transportation for a medical appointment, rehabilitation, or any special care needs, simply fill out our online form or give us a call. Our team will confirm your details and ensure you receive prompt, reliable service tailored to your needs. We’re here to make your journey as smooth and stress-free as possible—just let us know when and where, and we’ll take care of the rest!
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Frequently Asked Questions
We provide a wide range of services, including Non-Emergency Medical Transportation (NEMT), wheelchair-accessible transportation, elderly and senior transportation, hospital discharge transport, dialysis and chemotherapy transport, and long-distance medical transport.
You can book a ride by contacting us through our website, calling our customer service, or using our mobile app. We recommend booking in advance to ensure availability, especially for recurring or long-distance trips.
Yes, all of our vehicles are equipped with wheelchair ramps or lifts and other accessibility features to accommodate passengers with mobility challenges or special needs.
While we accept same-day bookings when available, we recommend scheduling at least 24-48 hours in advance to ensure we can accommodate your request, especially for long-distance or regular medical appointments.
Yes, our drivers are fully trained in medical transportation protocols, patient handling, and providing assistance to those with mobility or medical needs. They are committed to ensuring your safety and comfort during every ride.