Dispatcher
Coordinating Care, Delivering Peace of Mind: Expert Dispatch for Medical Transportation
Communication
EMT’s receive direction from the Control Centre in responding to emergency and nonemergency calls. The position communicates with the Control Centre to provide accurate situation reports and information following their response and intervention. The position seeks the input of other colleagues, including EMT’s Paramedics and Intensive Care Paramedics.
EMT’s exchange information and communicate empathetically with patients, carers and relatives, other emergency and community services, clients and customers, focusing on obtaining medical and health information and providing treatment while taking into account any social, cultural, religious, emotional and communication issues. The EMT provides updates to hospital staff, primary care practitioners supplying accurate patient information. This position deals with health professionals, community services, ambulance officers police and other emergency services staff to exchange information, ensuring all patient issues are addressed to facilitate the provision of best possible patient care.
Responsibilities
Emergency Medical Technicians (EMT) respond to supported non-emergency transports and to emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a primary healthcare or medical facility or hands the patient over to a state based ambulance service.
After receiving the call from the dispatcher, the EMT may drive the ambulance to work address or location given, using the most expeditious route, depending on traffic and weather conditions. The EMT must observe traffic ordinances and regulations concerning vehicle operation.
Qualifications / Requirements
- EMT’s must hold as a minimum the Certificate IV Healthcare (Ambulance) or its equivalent
- A current unrestricted drivers licence (a general car licence is sufficient)
- As EMT’s are required to undertake a variety of physical tasks, in some cases over a prolonged period, a suitable level of general health and fitness is required
- EMT’s are required to confirm their suitability to work with vulnerable groups such as children and the elderly via a criminal history check
Experience
Previous experience in a similar role/industry, nursing or first aid response with a like organization
Skills
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Excellent verbal and written communication
- Organised and able to meet deadlines
Your application should consist of a CV and covering letter outlining your skills and experience in line with the advertised role and forwarded to
Whar Our Clients Say
Testimonials
Exceptional Care and Comfort
Alice Howard
360 Care Transportation has made a world of difference for my elderly father. The drivers are always on time, extremely helpful, and treat him with such kindness and respect. I feel reassured knowing he’s in good hands during his medical appointments.
Reliable and Trustworthy
Nathan Marshall
I’ve used 360 Care Transportation for my regular dialysis appointments, and they’ve never let me down. The drivers are friendly, and the vehicles are clean and comfortable. I highly recommend them for anyone in need of reliable medical transport.
Peace of Mind for Families
Ema Romero
Knowing my mom is being transported safely from her rehab center gives me great peace of mind. The staff are professional and compassionate, and their attention to detail ensures that she’s always comfortable during the ride.
Professional and Compassionate Service
Ann Smith
I can’t say enough good things about 360 Care Transportation. The drivers are so patient and understanding, especially with my mobility issues. Their service is a lifesaver for those of us who need extra care and assistance.
Request For Trip
Requesting a trip with us is quick and easy! Whether you need transportation for a medical appointment, rehabilitation, or any special care needs, simply fill out our online form or give us a call. Our team will confirm your details and ensure you receive prompt, reliable service tailored to your needs. We’re here to make your journey as smooth and stress-free as possible—just let us know when and where, and we’ll take care of the rest!
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Frequently Asked Questions
We provide a wide range of services, including Non-Emergency Medical Transportation (NEMT), wheelchair-accessible transportation, elderly and senior transportation, hospital discharge transport, dialysis and chemotherapy transport, and long-distance medical transport.
You can book a ride by contacting us through our website, calling our customer service, or using our mobile app. We recommend booking in advance to ensure availability, especially for recurring or long-distance trips.
Yes, all of our vehicles are equipped with wheelchair ramps or lifts and other accessibility features to accommodate passengers with mobility challenges or special needs.
While we accept same-day bookings when available, we recommend scheduling at least 24-48 hours in advance to ensure we can accommodate your request, especially for long-distance or regular medical appointments.
Yes, our drivers are fully trained in medical transportation protocols, patient handling, and providing assistance to those with mobility or medical needs. They are committed to ensuring your safety and comfort during every ride.